Creating an account has never been easier. Simply go to “ My Account ” at the bottom of any page and fill in with the following information:

- First & Last Name

- Email

• When registering, please double check the spelling of your email address. This is important for two reasons:

1. The current system no longer supports changing the registered email address.
2. If you make a mistake in registration, we won't be able to contact you, and you won't receive email notifications, order information, or corresponding points.

- Password

After doing so, you will have full access to all your order details along with having the ease of checking out more efficiently on all future purchases!

• Each account is only permitted one-time migration within 12 months. If you have already applied an account migration once within the last 12 months, we won't be able to process your application again. Thank you for your understanding.

Please be informed: We don't have the authority to delete your account. If you no longer use a particular account, you can simply let it be.

Make sure to sign up for our newsletter to stay up to date with all of our new products and promotions!Here are our social media platforms that you can subscribe to: ⬇️

Instagram: https://www.instagram.com/kikagoods_official/

Facebook: https://www.facebook.com/KiKaGoods

X(Twitter): https://x.com/KikaGoods

TikTok: https://www.tiktok.com/@kikagoods

Pinterest: https://www.pinterest.com/kikagoods/

Tumblr: https://www.tumblr.com/kikagoods

Youtube: https://www.youtube.com/channel/UCP5OX-cfk1sFteliG1qWnUA

1. Browse through our premium selection of toys.

• You can do so through the search bar or through our easily navigable category tabs

2. When selecting the perfect item

• Make sure you choose the right style as we do offer a wide selection of choices per product
• Add your item(s) and the desired quantities to your cart

3. Checkout

• Fill out all your personal information
• Choose the desired shipping method
• Enter payment information
• Make your billing address is correct
• Any applicable promotional codes should be applied now
• Verify one more time all your all information is correct
• Submit your order!

Paypal, VISA, American Express, Apple Pay, Mastercard

You will get an email notification that your order(s) are being processed and then a follow up one once your order is shipped and on its way.

For products purchased due to incorrect price display, please contact us via email at customer_service@kikagoods.com ASAP. We will provide you with a solution after confirming the details.

• Types of Discount Codes:
  a. Promotional Discount Codes for Kikagoods Products/Orders
  b. Point Redemption Discount Codes
• Discount Code Usage Rules:
  For the Same Order:
  a. Only one discount code can be used per order. Multiple types of discounts cannot be applied simultaneously.
  b. KikaGoods gift cards can be used in conjunction with other discount codes.

1. Notes:
   Please ensure that you enter the correct discount code to avoid affecting the order discount.
   For any questions, please kindly contact our customer service team. Thanks for liking our products！
   All promotional codes will come with a time frame that it is valid to use; any time outside of that time frame, the promotional code is void. Promotional codes cannot be duplicated, sold, or used in anyway other than its original purpose. Shipping costs and taxes do not apply to promotional codes with minimum purchase requirements. Any returns with a promotional code applied will have the same value deducted from the return credit. Promotional codes cannot be redeemed for cash and are subject to cancellation at any time Kikagoods sees fit.

1. Please note: Manual orders completed through customer service currently do not support earning or redeeming points, nor do they support the use of any discount codes. Thank you for your understanding.
2. If you want to purchase a specific product or style, please contact us ASAP to confirm: customer_service@kikagoods.com.

(Note: We only support the purchase of regular styles. We do not have the ability to purchase hidden styles. Please be aware of this.)

1. If you want to return the product due to your personal preference (e.g., the actual product does not meet your expectations) rather than a product quality issue, please record a video (we need to confirm that the packaging is intact and suitable for secondary sales) and contact us: customer_service@kikagoods.com. We will provide you with the return address. The shipping fee will be at your own expense.
2. If you want a partial refund instead of a replacement due to product issues (e.g., damage, wrong item, repeated item), please provide pictures and a video of the damaged product along with a description. We will offer you a refund based on the actual situation.
3. Please note that blind box products are special sale items. Once the box is opened by the buyer, no returns or exchanges will be accepted for reasons other than product quality issues.

The main situations for order splitting are as follows:

1. When your order contains both in-stock products and pre-sale products:

• If you purchase pre-sale products along with other small-sized in-stock products, considering factors such as shipping safety and cost, we may prioritize shipping them together after the pre-sale products arrive.
• If you purchase pre-sale products along with other large-sized in-stock products, to ensure you receive some items sooner, we will prioritize splitting and shipping your order.
• Regardless of the shipping method you choose, pre-sale products will be shipped separately via standard delivery once we have them in stock.
• If you opt for the more expensive DHL shipping for pre-sale products, we will help you confirm the actual shipping cost and handle any overpayment or underpayment.

For in-stock products, we will arrange shipping as soon as your order is confirmed to ensure the fastest possible delivery. For pre-sale products, due to the production cycle, we will ship them as soon as they are available.

1. Due to inventory distribution, some products may be stored in different warehouses. To quickly ship the items in stock and improve delivery efficiency, we may split and ship your order.
2. Due to size, weight, or special shipping requirements, some products may not be able to ship with other items. In such cases, we will consider splitting and shipping your order.

Please note:

1. Order splitting will not affect the quality and completeness of the products you purchase. We will ensure that each package undergoes strict quality checks and is shipped according to standard logistics procedures. We will also do our best to coordinate all aspects to ensure you receive all items as soon as possible.

2. During the split shipping process, you may receive multiple packages, each with its own tracking information. We recommend that you closely monitor the logistics information to keep track of the shipping progress of each package.

3. If you have any questions or concerns about split shipping, please feel free to contact our customer service team. We are here to serve you wholeheartedly, answer your questions, and provide any necessary assistance.Thank you again for your understanding and support!

1. After placing an order and making a successful payment on our website, you will receive an email with a tracking number in the KikaGoods email address you registered. You can monitor the shipping progress by clicking the link provided with the tracking number. Alternatively, you can refer to this link: <https://www.kikagoods.com/pages/track-your-order>

2. If you find that you are unable to track your package, please contact us immediately: customer_service@kikagoods.com

1. Please ensure that all items in your order meet the criteria of "FREE Shipping for This Item with Your Order over $30." Only items marked with this label are eligible for free shipping.

2. Some products may incur shipping fees due to their size and the shipping rate tiers of your destination country. For details on shipping fees by country and rate tiers, please refer to the product detail page and our shipping policy.

You can visit the product detail page (usually located below the image and including product dimensions). There are two ways to determine if a KikaGoods product qualifies for free shipping.

• If the product qualifies for free shipping, there will be a note below the price note, "Free shipping for this item with your order over $30." If this note is not present, the product does not qualify for free shipping. For other scenarios, please refer to the previous suggestion. ⬆️
• Alternatively, you can scroll to the "Product Features" section. If the product does not qualify for free shipping, you will see a note similar to this: "Please note: Due to the inclusion of electronic components, this product does not qualify for free shipping. We apologize for any inconvenience this may cause."
• We have created a collection of all products that meet the $30 free shipping requirement. You can refer to the link below for more information.

https://www.kikagoods.com/collections/free-shipping-above-30-usd

• Once your parcel has been dispatched, it usually takes 7-14 business days to reach its destination.
• In some countries, it might take longer due to limited flight frequencies or flight delays.

1. Depending on the shipping method you choose, generally speaking: Standard shipping takes 7-14 working days, while DHL shipping takes 2-5 working days.
2. If there are customs clearance issues in your country, extreme weather, or flight delays, it may cause a delay in delivery by a few days. The actual transportation situation will determine the exact time, so please be aware of this.

If your package's logistics have not been updated for more than 7 days, or if your package's transportation status is abnormal (the progress bar shows orange or red), in these cases, please contact us via the following email for further assistance: customer_service@kikagoods.com

1. These situations are usually caused by delays in local delivery, incomplete or incorrect address information (such as missing apartment or house numbers), failed attempts to contact the recipient by the courier, customs routine checks, or clearance processes.

2. If your package's logistics have not been updated for more than 7 days, you can contact us at any time via email at customer_service@kikagoods.com for assistance.

We only use the US Dollar (USD) as the sole currency for transactions in our store.

Hello! The product you see marked as "Coming Soon" typically means it will be restocked within a month. Please be patient and feel free to check its status updates from time to time. Meanwhile, we recommend you follow our social media platforms:

Instagram: https://www.instagram.com/kikagoods_official/

Facebook: https://www.facebook.com/KiKaGoods

X(Twitter): https://x.com/KikaGoods

TikTok: https://www.tiktok.com/@kikagoods

Pinterest: https://www.pinterest.com/kikagoods/

Tumblr: https://www.tumblr.com/kikagoods

Youtube: https://www.youtube.com/channel/UCP5OX-cfk1sFteliG1qWnUA

• Additional Shipping Fee for Remote Areas via DHL

Hello!I am the Kikagoods customer service representative. DHL has informed us that due to your shipping address being in a remote area, an additional shipping fee of 24 USD is required. We would like to confirm with you if you agree. If you agree, we will send you the invoice. Thank you! Please reply to us within 24 hours. Otherwise, we will process a refund for you.

Hello!

Please don't worry too much. In most cases, a package being unsealed is due to customs inspection. As long as the items inside the package are intact and undamaged, there is no need for concern. If you find any issues with the products, please feel free to contact us at any time, and we will do our best to assist you.Thank you for your understanding and have a pleasant day!

For orders marked as risky by Shopify and payment platforms, KikaGoods generally processes a direct refund. Thank you for your understanding.

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Hello!

We have noticed that your order with order number # has been marked as a risky order by the system. We have already processed a refund for you. Please be informed.If you still wish to purchase the product you like, please place a new order and make the payment via PayPal.Thank you for your understanding and have a pleasant day!

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Blacklist - Confirm Address

Hello!

We have noticed that your order with order number #90843 has been flagged as a risky order by the system. We would like to confirm the following information with you without any offense~

1. Did you place this order yourself?

2. Is the shipping address complete and correct?⬇️

Please confirm with us within 24 hours. Thank you for your cooperation!

Hello!

This is the customer service of Kikagoods. We apologize for the inconvenience.In order to ship your order smoothly, we need you to provide the following information:

• Korean name(written in Korean characters):
• 11-digit phone number:
• Personal customs code:

Regarding the name, please do not send a mix of English and Korean names. Instead, provide your original Korean name (written in Korean characters).

Thank you for your understanding and cooperation in advance. Have a pleasant day! ❤

Password Reset Link

Hello!

We kindly recommend that you reset your password using the following link: https://www.kikagoods.com/account/login?return_url=%2Faccount#recover

Thank you!Have a pleasant day! ❤

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Suggest Re-registering with This Email

Hello!

If you are unable to reset your password, we suggest that you re-register using this email address.

Thank you!

Have a pleasant day! ❤

New Year Approaching, Reshipping Delayed:

Hello!

We will process the reshippment for you. Due to the upcoming Chinese New Year, the brand company and factory are temporarily unable to arrange for shipping. The reshipped items are expected to be sent out from the factory within 2 to 3 weeks.

We understand that this process may take a longer time, but we sincerely want to provide you with high-quality products and services. We hope you can understand.

Once we have the tracking number, we will notify you immediately.

Thank you for your understanding and patience. Have a wonderful day! ✨💖

Confirmation of Refund

Thank you for contacting us,

We have received your request.

The refund will be returned to your account within 7 working days. Please check your account later.

We are happy to serve you. Have a pleasant day! ❤

________________________________________

Inquiry about the Reason for Order Cancellation

Hello!

Thank you for contacting us. May we know the reason for your refund request? We just want to understand the situation so that we can improve our service, with no offense intended. This way, we can identify areas where we can enhance our service quality.

If you would like to change to a different product, we can help you modify the order content.

If you simply don't want to purchase, don't want to wait, made a mistake in placing the order, or want to use the money for something else, please feel free to contact us. We can process the refund for you as soon as possible.

Thank you for your understanding. Have a pleasant day! ❤

Thank you for your reply! Regarding the question you raised, we need to contact the relevant colleagues for verification. Once we have any feedback, we will notify you immediately. Please wait patiently, and thank you for your understanding and cooperation!