Creating an account has never been easier. Simply go to “ My Account ” at the bottom of any page and fill in with the following information:

• First & Last Name
• Email
• Password

After doing so, you will have full access to all your order details along with having the ease of checking out more efficiently on all future purchases!

About Account Migration:

• Each account is only permitted one-time migration within 12 months. If you have already applied an account migration once within the last 12 months, we won't be able to process your application again. Thank you for your understanding.

Make sure to sign up for our newsletter to stay up to date with all of our new products and promotions!

Browse through our premium selection of toys.

• You can do so through the search bar or through our easily navigable category tabs

When selecting the perfect item

• Make sure you choose the right style as we do offer a wide selection of choices per product
• Add your item(s) and the desired quantities to your cart

Checkout

• Fill out all your personal information
• Choose the desired shipping method
• Enter payment information
• Make your billing address is correct
• Any applicable promotional codes should be applied now
• Verify one more time all your all information is correct
• Submit your order!

Paypal, VISA, American Express, Apple Pay, Mastercard

You will get an email notification that your order(s) are being processed and then a follow up one once your order is shipped and on its way.

Any products purchased with a pricing error will be honored at our discretion.

• Types of Discount Codes:
  a. Promotional Discount Codes for Kikagoods Products/Orders
  b. Point Redemption Discount Codes
  
• Discount Code Usage Rules:
  For the Same Order:
  a. Only one discount code can be used. A single order cannot apply two types of discounts simultaneously.
  b. KikaGoods Gift Cards can be used in conjunction with other discount codes.
  
  
• Notes:
  1. Please ensure that you enter the correct discount code to avoid affecting the order discount.
  2. For any question, please kindly contact our customer service team. Thanks for liking our products！
  3. All promotional codes will come with a time frame that it is valid to use; any time outside of that time frame, the promotional code is void. Promotional codes cannot be duplicated, sold, or used in anyway other than its original purpose. Shipping costs and taxes do not apply to promotional codes with minimum purchase requirements. Any returns with a promotional code applied will have the same value deducted from the return credit. Promotional codes cannot be redeemed for cash and are subject to cancelation at any time Kikagoods sees fit.

Please note: manual orders completed through customer service currently do not support the earning and redemption of any points, nor the use of any discount codes. Thank you for your understanding.

If a package is returned to us because it is non-deliverable and the customer is found to be at fault, the purchase will automatically be refunded and a 15% restocking fee could be assessed to the total purchase amount.

If there is pre-sale products in your order, no matter which shipping method you choose, the pre-sale products will be sent separately by ordinary shipping methods when we have the products.

There are mainly the following reasons for split delivery of orders.

1. When your order contains both in-stock products and pre-sale products:

• If you have purchased pre-sale products and other products with a relatively small volume at the same time, considering factors such as transportation safety and transportation costs, we may give priority to shipping all products together after the pre-sale products arrive.
  
• If you have purchased pre-sale products and other products with a relatively large volume at the same time, in order for you to receive some in-stock products as soon as possible, we will give priority to splitting and shipping your order.
  * For in-stock products, we will arrange shipment as soon as the order is confirmed. Ensure that in-stock products can be dispatched at the fastest speed.
  * For pre-sale products, since there is a certain production cycle, we will carry out shipping operations as soon as the products arrive.

2. Some products may be stocked in different warehouses due to inventory distribution. In order to send out the goods in stock as soon as possible and improve the delivery efficiency, we may split and deliver your order.

3. Some products may not be shipped together with other goods due to volume, weight or special logistics requirements. In this case, we will consider splitting and delivering your order.

Split delivery will not affect the quality and integrity of the goods you purchased. We will ensure that each package has undergone strict quality inspection and is delivered according to the standard logistics process. At the same time, we will do our best to coordinate all links to ensure that you can receive all goods as soon as possible.

During the process of split delivery, you may receive multiple packages, and each package will have independent logistics tracking information. We suggest that you pay close attention to the logistics information to keep abreast of the delivery progress of each package in time.

If you have any questions or concerns about split delivery, please feel free to contact our customer service team. We will serve you wholeheartedly, answer your questions and provide necessary help.

Thank you again for your understanding and support!

Once you have placed an order on our website and the payment has been successfully processed, you will receive an email in your registered KikaGoods email, with a tracking number for your package. You can always click on the link provided in the tracking number to access and monitor the shipping progress of your package. Or please kindly refer to thislink: https://www.kikagoods.com/pages/track-your-order

We have a Shipping Policy regarding every situation. Please check if there are any items in your order that are not eligible for free shipping, and ensure that your total order amount is over $35.

• You can head to the product page. There are two methods to determine whether an item from KikaGoods qualifies for free shipping or not.
• If the item is eligible for free shipping, there will be a statement below the price that reads 'FREE Shipping for Blind Boxes Over 35 USD.' If this statement is not present, then the item is not eligible for free shipping.
• Or you can scroll down to the 'PRODUCT FEATURE' section. If the item is not eligible for free shipping, you will see a notification like this: 'Kindly be reminded: This product is not eligible for free shipping due to the inclusion of electronic components. We apologize for any inconvenience this may cause.'

• Once your parcel has been dispatched, it usually takes 7-14 business days to reach its destination.
• In some countries, it might take longer due to limited flight frequencies or flight delays.

In such a situation, please reach out for further assistance by contacting this email: customer_service@kikagoods.com

This situation is usually due to carrier delays or customs temporarily holding it for regular inspection. If you're concerned, you can always reach out to the email customer_service@kikagoods.com for assistance.