STEP 1 For Package-Protection

When you add the "Package Protection" item at checkout, you will immediately enjoy the following benefits:

1. Full coverage of shipping risks: Claims for loss, damage, or theft.
2. Exclusive reinforcement and protection for your package.
3. Priority shipping privilege.

STEP 2 Full Coverage of Shipping Risks：

In the event of the following situations, the Package Protection Service can help you quickly handle the reissue of goods or compensation:

1. Loss or theft during shippment.
2. Damage to the main structure of items such as plush toys or missing accessories.

⚠️Special Note:Only one Package Protection Service is allowed per order.

If you wish to cancel your order, please initiate the request before receiving the Shipment Confirmation Email (this applies to both in-stock and pre-order products). Requests made after this time will not be accepted. The Shipment Confirmation Email contains the tracking number of your package. When you receive this email, the logistics carrier is already transporting your package.

For address modification requests, please initiate them before receiving the Shipment Confirmation Email (this applies to both in-stock and pre-order products). We will not accept any overdue requests.

For incorrect or incomplete addresses resulting in delivery failure or failure to receive the package, we do not handle the corresponding after-sales issues.

If you find any issues with the product you received, please contact our customer service promptly for assistance.

You are required to provide sufficient photos and videos as evidence to illustrate the problem with your product.

Additionally, please keep the product packaging, the package box, and the package bag. We need valid information from these three types of packaging to handle after-sales issues. Please remember that the absence of this information may prevent us from providing after-sales service.

1. If customers request a return or exchange due to personal reasons rather than product quality issues, all shipping costs will be borne by the customers.
2. We will process your refund for the amount of the product itself within 2 working days after receiving the goods returned to KikaGoods, provided that the returned items do not affect secondary sales.
3. Blind box products are considered special items. No returns or exchanges will be accepted for products that have had their packaging removed.
4. If only the outer packaging is damaged during shipping and the collectibles inside the packaging are intact, KikaGoods will not be responsible for after-sales services.
5. KikaGoods use USD for deals and transactions. When it comes to refunds, the amount you receiced is determined by the exchange rate between USD and your local currencies. The refund difference caused by the exchange rate is beyond KikaGoods’s reach. This situation is not covered by KikaGoods after-sale services.
6. If the personal information you provide is incorrect or imcomplete, and this leads to the inability to deliver the goods or customs seizure, we will not offer after-sales service.

1. If the logistics tracking indicates Delivered, we will not be able to provide a refund for customers who claim they have not received the goods and request a refund.
2. Blind boxes and other products that affect secondary sales after disassembly will not be allowed for return and refund services if there are no major defects.
3. If you find any question on receiving your parcel, please do not open the blind box. Contact us and we will find a solution for you. If you have already opened the blind box, we shall not offer any compensation for you.
4. After-sales service will be provided only within 7 days from the date the logistics shown as delivered. Any request made after this period will not be accepted.
5. If the package is opened during customs inspection, KikaGoods will not handle after-sales for this situation.
6. When it comes to refunds, KikaGoods only processes the amount actually paid by the customer.

Our return address is：

Room 427, Huaxing Development Building, No.328 Wener Road, Xihu District, Hangzhou City, Zhejiang Province, China

When returning the goods, please follow the return address given by us.

If you have any questions, please contact our email: customer_service@kikagoods.com